Okay, so I am loading a laptop for a client/friend… sweet laptop – Thinkpad T60. *drool* Definitely kicks the butt of my T40. Anyways, I digress. This friend uses AOL for internet access at home (she and her b.f. have a farm and live in the boonies, so no DSL nor cable modem for them).
So, I loaded the new AOL 9.0 security edition. However, once it is installed it wants a screen name (either create a new one or use an existing one) before it lets me progress to the point of installing the anti-virus and anti-spyware pieces. I wanted those installed under the AOL umbrella because this friend isn’t very computer savvy and I wanted things as simple as possible. So, I used my screen name.
Unfortunately, that meant the software assumed my screen name was to be the default screen name from now on. I found a solution in the help section, but it told me to call AOL support. So, I did a quick Google search. No luck.
Soooo, I punched their 800 number into my phone. Their IVR system answers… Helloooooo phone menu hell. I had to answer about 16 different questions before I could get to someone human. So, that part sucked. When I finally was able to hit “0″ to go to a human, I expected to be on hold for a loooong time. I only had to wait for about 10 seconds!
The person I spoke to was courteous and able to get me straightened out. There is an option (hidden, of course) to default all settings for the AOL client. I did that, and my screen name was gone from the computer. YAY!
Overall, my experience and opinion was mixed. The phone menu part was horrible and for me a waste of my time since the steps they had me take was for someone trying to install the software from scratch. But, once I talked to an actual tech, it was quick and painless and I did not have to stay on hold very long.